In short. Queri is a B2B legal AI product. You and your colleagues can use it on the terms below. You always own your content. AI output is a draft for a qualified lawyer to review - never a substitute for legal advice. Disputes are governed by Swedish law and resolved by the courts of Stockholm.
1. Parties and acceptance
These Terms of Service (the "Terms") form a binding agreement between you (and the entity you represent, the "Customer" or "you") and Queri AB, a Swedish limited company with org. no. 559472-0269, registered office at Skansvägen 3 A, 246 57 Barsebäck, Sweden ("Queri", "we", "us").
By creating an account, signing up for a free trial, or otherwise using the Service, you confirm that you have read, understood and agree to these Terms and our Privacy Policy. If you accept on behalf of an organisation, you represent that you have authority to bind that organisation, and references to "you" mean that organisation. If you do not agree, do not use the Service.
If you have signed an Order Form or other written agreement with Queri, that agreement governs over any conflicting term in these Terms with respect to the subject matter it covers.
2. Definitions
- Service means the Queri software-as-a-service platform, the Queri Word add-in, related APIs, and any associated documentation.
- Customer Data means all content, including documents, contract clauses, prompts, chat messages, playbooks and outputs, that you or Authorised Users upload to or generate within the Service.
- Authorised User means an employee, contractor or agent of the Customer who is authorised by the Customer to use the Service.
- Order Form means a written ordering document signed by the parties referencing these Terms.
- DPA means the Data Processing Agreement between Queri and the Customer covering Queri's processing of personal data on the Customer's behalf.
3. The Service
Queri provides AI-assisted contract drafting, review and negotiation tooling for legal and business professionals. We will use commercially reasonable efforts to make the Service available, except for scheduled maintenance and circumstances beyond our reasonable control.
We continue to develop the Service and may add, modify or remove features from time to time. We will not materially reduce the core functionality of the Service for a given Order Form during its term without offering you a comparable replacement.
4. Eligibility
The Service is intended for business use only. You must be at least 16 years old and able to enter into a binding contract under the laws of your jurisdiction. The Service is not intended for consumers within the meaning of EU consumer-protection law; a free trial provided to a professional acting in the course of their trade, business or profession is not a consumer contract.
5. Accounts and access
You are responsible for maintaining the confidentiality of credentials, for all activity on your account, and for ensuring that Authorised Users comply with these Terms. You will notify us promptly of any suspected unauthorised access or use.
We may suspend or restrict access where we reasonably believe it is necessary to prevent harm to the Service, to other users, or to comply with law. We will give prior notice unless an immediate suspension is necessary to mitigate a security or legal risk.
6. Free trial
We offer a free 7-day trial that includes a limited token allowance (currently 200,000 tokens). Trial usage is provided free of charge, "as is", and without warranties beyond those required by mandatory law. We may change, limit or discontinue trial access at any time.
The trial automatically ends at the earlier of (a) seven days after activation, or (b) the token allowance being reached. We do not auto-charge after a trial - you must explicitly enter into a paid plan to continue using the Service. We may delete accounts and Customer Data associated with expired or unconverted trials within a reasonable period (typically 30 days), as described in our Privacy Policy.
7. Paid subscriptions and billing
Paid use of the Service is governed by an Order Form that sets the plan, fees, billing frequency, term and any plan-specific terms. Unless the Order Form says otherwise:
- Fees are stated exclusive of VAT and other applicable taxes.
- Invoices are payable within 30 days of invoice date.
- Late amounts accrue interest at the rate set by the Swedish Interest Act (räntelagen 1975:635), without prejudice to our other remedies.
- Subscriptions auto-renew for successive periods equal in length to the initial term unless either party gives written notice of non-renewal at least 30 days before the end of the then-current term.
- Fees are non-refundable except where required by mandatory law or expressly stated in the Order Form.
8. Acceptable use
You will not, and will not permit any Authorised User or third party to:
- use the Service in violation of applicable law or to facilitate illegal activity;
- upload Customer Data that infringes the rights of any third party or is unlawful, defamatory or harmful;
- upload material containing viruses or other malicious code;
- attempt to gain unauthorised access to the Service, accounts of others or our underlying systems;
- reverse engineer, decompile or disassemble the Service except to the extent permitted by mandatory law;
- use the Service to build a competing product or service, or to copy its features or user interface;
- use the Service to provide unsupervised legal advice to consumers, or hold out AI output as having been reviewed by a qualified lawyer when it has not;
- circumvent usage limits, rate limits or any technical restrictions of the Service.
9. Customer Data and confidentiality
Ownership. As between the parties, you own all Customer Data. You grant Queri a non-exclusive, worldwide, royalty-free licence to host, process, transmit and display Customer Data solely as necessary to provide and support the Service in accordance with these Terms and the DPA.
No training on customer content. We do not use Customer Data to train shared or foundation models. Our model providers are contractually prohibited from doing so. We may use anonymised, aggregate metrics about usage of the Service for internal analytics and product improvement.
Confidentiality. Each party will protect the other's confidential information using at least the same degree of care it uses for its own (and no less than reasonable care). Customer Data is your confidential information. Confidentiality obligations survive termination for as long as the information remains confidential.
Security. We maintain administrative, technical and organisational measures designed to protect Customer Data against unauthorised access, alteration, disclosure or destruction, as further described in our Security overview and the DPA.
10. AI output - important disclaimer
The Service uses large language models to generate, review and analyse contracts. AI output is provided as a draft to assist a human reviewer. It is not legal advice and must not be relied on as a substitute for review by a qualified lawyer.
You are responsible for the use of AI output, including for verifying its accuracy, completeness and appropriateness for your matter. AI models can produce content that is incorrect, biased, inconsistent, or that mischaracterises clauses, precedent or applicable law. You should treat any AI output the way you would treat a draft prepared by a junior assistant: useful as a starting point, but never authoritative without human review.
The Service is not a tool for unsupervised legal advice to consumers, and you must not present AI output to clients or third parties as having been authored or reviewed by a qualified lawyer when it has not.
11. Intellectual property
We and our licensors own all rights, title and interest in and to the Service, including all software, models we license, designs, documentation and trademarks. Subject to your compliance with these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable right to access and use the Service during your subscription term for your internal business purposes.
Feedback. If you give us suggestions or feedback about the Service, we may use it freely without restriction or obligation to you.
12. Privacy and data protection
Our processing of personal data is described in our Privacy Policy. When you use the Service in your role as a controller of personal data within Customer Data, our processing of that personal data on your behalf is governed by the DPA, which is incorporated into and forms part of these Terms once executed by both parties.
13. Third-party services
The Service integrates with third-party services (for example Microsoft Word and certain AI model providers). Those services are governed by their own terms and privacy notices. We are not responsible for their availability, content or practices, but we do select sub-processors carefully and contract with them under terms that reflect our commitments to you.
14. Warranties and disclaimers
We warrant that we will provide the Service with reasonable care and skill and in substantial conformance with the documentation we publish for it.
To the maximum extent permitted by law, all other warranties, conditions and representations, express or implied, are disclaimed, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement or that the Service will be uninterrupted or error-free. The free trial is provided strictly "as is".
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under mandatory law, including liability for death or personal injury caused by negligence or for fraud.
15. Limitation of liability
Indirect damages. To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential or punitive damages, lost profits, lost revenue, loss of business or loss of goodwill, even if advised of the possibility.
Cap. Each party's aggregate liability arising out of or relating to these Terms, whether in contract, tort or otherwise, is limited to the fees paid or payable by the Customer to Queri for the Service in the twelve months preceding the event giving rise to the claim. For free-trial use where no fees are paid, our aggregate liability is limited to one hundred euros (€100).
The cap and exclusions do not apply to (a) breaches of section 8 (Acceptable use) or 11 (Intellectual property) by the Customer; (b) the Customer's payment obligations; (c) either party's indemnity obligations; or (d) liability that cannot be limited under mandatory law.
16. Indemnity
By Queri. We will defend you against third-party claims that your authorised use of the Service infringes a third party's intellectual property rights, and pay damages and reasonable costs finally awarded against you (or agreed in settlement we approve), provided you (i) notify us promptly, (ii) give us sole control of the defence, and (iii) cooperate at our expense. If we believe the Service may infringe, we may, at our option, modify the Service, procure rights for you to continue using it, or terminate the affected subscription with a pro-rata refund of pre-paid unused fees.
By you. You will defend us against third-party claims arising from (a) Customer Data, (b) your use of the Service in breach of these Terms or applicable law, or (c) your reliance on AI output without appropriate human review, and pay damages and reasonable costs finally awarded against us.
17. Term and termination
These Terms apply from the moment you first access the Service and continue while you have an active account or subscription. Either party may terminate for the other party's material breach that is not cured within 30 days of written notice. Either party may terminate for the other party's insolvency, receivership or assignment for the benefit of creditors.
On termination, your right to use the Service ends. You may export Customer Data for 30 days after termination using available export tools or by request to hello@queri.law. After that period, we may delete Customer Data in accordance with our retention schedule. Sections that by their nature should survive (including ownership, confidentiality, disclaimers, limitations of liability, indemnities and governing law) survive termination.
18. Changes to these Terms
We may update these Terms from time to time. We will post the updated version on this page with a revised "Last updated" date and, for material changes, notify active customers by email at least 30 days before they take effect, where practical. Continued use after the effective date constitutes acceptance.
19. Notices, assignment, severability
- Notices. Notices to Queri must be sent to legal@queri.law. Notices to you may be sent to the email associated with your account.
- Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, sale or reorganisation.
- Severability. If any provision is held unenforceable, the rest remains in effect.
- No waiver. Our failure to enforce a right is not a waiver of that right.
- Entire agreement. These Terms, the Privacy Policy and any executed Order Form or DPA together form the entire agreement between the parties on the subject matter and supersede any prior understandings.
- Force majeure. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, excluding payment obligations.
20. Governing law and disputes
These Terms are governed by the laws of Sweden, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. The parties submit to the exclusive jurisdiction of the courts of Sweden, with the Stockholm District Court (Stockholms tingsrätt) as the court of first instance, save that either party may seek interim or injunctive relief in any court of competent jurisdiction.
Where a customer is located outside Sweden, the parties may instead agree in the Order Form to refer disputes to arbitration administered by the Arbitration Institute of the Stockholm Chamber of Commerce (SCC) under its rules, in English, seated in Stockholm.
Questions? Email legal@queri.law or read our Privacy Policy.